Contact

Getting the Most from Your Enquiry

A clear first message saves time on both sides. When you write to us, it helps to say what you are looking for in a sentence or two, whether it is a question about an item in the shop, a local service, or something more general. If your enquiry relates to a specific product or service, include its name as it appears on the site so we can find it quickly.

What to include in your email

• A short subject line that names the topic, for example "Question about services" or "Order enquiry".
• The details that matter: quantities, the format you need, and any deadline you are working towards.
• How you prefer to be contacted, and in which language. We are happy to correspond in English, and Hungarian is welcome too.

Please avoid sending sensitive personal or payment information by email. If anything of that kind is needed, we will explain a suitable way to handle it.

Before you write

Many common questions about how things work, from availability to turnaround, are already answered on our FAQ page, and an overview of costs is on the pricing page. Checking these first may give you an immediate answer, and if not, it lets you ask a more focused follow-up question.

Visiting the shop desk

If you would like to call in at our desk in Budapest, we recommend emailing ahead so we can confirm a suitable time and make sure the right information or materials are ready for you. Budapest's public transport network of metro, trams and buses makes most parts of the city easy to reach, so planning your route in advance with a journey planner is usually the simplest option. Allow a little extra time at busy hours, particularly in the city centre.

We read every message and aim to reply as promptly as we can. If you have not heard back within a reasonable time, it is worth checking your spam folder before sending a gentle reminder.